Pay24 Refund and Cancellation Policy

Effective date: 16 October 2026

This Policy applies to the Pay24 Pro subscription bought directly from ARTISMEDIA Sp. z o.o. ("we", "us") and forms part of the Pay24 License Agreement (https://pay-eu.ai-automation-agency.biz/legal/license). Payments are processed by Stripe; they are not made through the Bitrix24 Marketplace.

1. Plans and prices

1.1. Pay24 is free to install and can be used in the Free plan without time limit. The Pro plan is a paid subscription for one Bitrix24 account (identified by its installation ID), not per user.

1.2. The price of the Pro plan is €19 per month or €190 per year per Bitrix24 account, exclusive of VAT. It is also shown in the application and in its Marketplace listing. The price that applies to you is the one shown in the application and on the Stripe payment page when you subscribe. VAT is added where applicable, as set out in the License Agreement.

1.3. The Free plan allows recording payments manually without limits and importing up to 30 bank statement transactions per calendar month per Bitrix24 account. Unused transactions of the Free plan are not carried over and have no monetary value.

2. Free trial

2.1. Every Bitrix24 account gets a 14-day free trial of the Pro plan once. It starts automatically when the application is first installed or opened, needs no payment card and is not restarted by reinstalling.

2.2. Nothing is charged during the trial. If you do not subscribe, the account moves to the Free plan when the trial ends. If you subscribe during the trial, the remaining trial days are kept and the first charge is made when the trial ends.

3. Renewal and cancellation

3.1. The subscription is billed in advance for each month or year and renews automatically until cancelled.

3.2. A Bitrix24 administrator of your account can cancel at any time through "Manage subscription" in the application (Stripe Customer Portal), or by writing to artismediaeu@gmail.com from the address of the account administrator, stating the Bitrix24 account address.

3.3. Cancellation takes effect at the end of the current paid period. The Pro plan remains available until then; no further payments are taken. After that the account moves to the Free plan.

3.4. Uninstalling the application does not cancel the subscription. Please cancel it in the Customer Portal before uninstalling, or write to us and we will cancel it.

3.5. If a renewal payment fails, the Pro plan remains available until the end of the paid period plus 7 days, so that you can update the payment method. After that the account moves to the Free plan.

4. Refunds

4.1. First payment. You may request a full refund of the first payment of a subscription within 14 days after that payment. The subscription is then cancelled and the account moves to the Free plan.

4.2. Later payments. After those 14 days, and for renewal payments, the current paid period is not refunded, in whole or in part. Cancelling stops future renewals, and the Pro plan remains available until the end of the period already paid for.

4.3. Duplicate or erroneous charges — for example a charge after a confirmed cancellation, or two charges for the same period — are always refunded in full.

4.4. How to request a refund: write to artismediaeu@gmail.com with the Bitrix24 account address and the date of the payment (or the invoice number). We reply within two business days. Refunds are made through Stripe to the original payment method; the time until the money appears on your statement depends on your bank or card issuer, usually 5–10 business days.

4.5. Where VAT was charged, the refund includes it, and a corrective document is issued through Stripe.

5. Your statutory rights

Nothing in this Policy limits rights you have under mandatory law, including the rights of consumers in the European Union. Where mandatory law gives you more favourable rights, those rights apply.

6. Changes

We may update this Policy. The current version is published at https://pay-eu.ai-automation-agency.biz/legal/refund. Changes do not apply to a payment made before the change takes effect.